Service Level Management (SLM)
Companies that implement SLM gain transparency of their IT services, improve the quality of service, enhance the cost effectiveness of their IT Service Portfolio and better manage their service providers.
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They are also able to match business demand for IT services with the internal services they possess and the external services they need to procure. Our Services - SLM Process design and implementation will assess your current situation and implement processes and tools that improve your service level management capabilities
- Structuring your services into a flexible, easy to maintain service catalogue
- Defining and setting up charging mechanisms thus using pricing of IT services for demand management
- Design and implementation of performance management systems that make service level transparent to service provider and the customers of these services
Your Benefit - You gain the capability to systematically adjust your services to customer needs with relation to service costs
- Your services are documented and visible to your customers
- The demand for services can be managed using charge back / pricing mechanisms
- Measuring and reporting the performance on agreed service levels clearly testifies the business benefit of IT Services
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