An ISO/IEC 20000 certificate for your IT Service Management processes, audited via our Risk Based Certification^® approach leads to added value. You have demonstrated you meet an important standard with approved requirements and shown a high degree of transparency and trust to yourself, your customers and your partners.

ISO/IEC 20000 represents a widely recognised basis for evaluating IT Service Management processes.

The standard defines a comprehensive and closely related set of service management processes and comprises two parts:

• IT service management Part 1: Specification for service management’ contains the requirements for effective application and documentation of an IT Service Management System (ITSMS). It does by defining a set of 13 processes with their objectives and controls. ISO/IEC 20000 is the basis of the assessment and certification.
• IT service management Part 2: Code of practice for service management’ contains the best practices for the IT Service Management processes defined in Part 1. It provides guidance to organisations in understanding the formal requirements of the specification and enables organisations to “understand how to enhance the quality of service delivered to their customers’. Based on the long established IT Infrastructure Library (ITIL) it distils the best practices from the Library into 25 pages of essential quality standards for IT Service Management processes.

DNV offers Risk Based Certification worldwide, and holds a wide range of national accreditations. With our global network of local resources, we can provide you with the certification most suitable to your needs, type of business, and company location. Wherever you are, our auditors make it a point to know the business you are in.