An eBusiness management is a systematic approach to meet the obligations you have to your customers. It is much more than a technical approach, as it looks at more than your technical capability to operate an eBusiness website. It prepares your organisation for an independent third party assessment, which will:

• Allow you to communicate to customers that shopping at your site is safe.
  
  
• Help you detect pitfalls in your eBusiness set-up and reveal opportunities for improvement.
  
  
• Strengthen your organisation’s ability to meet strategic objectives.

Putting customer trust and confidence first
To accelerate growth of online sales, you have to overcome trust-related purchasing resistance. When entering your website, potential customers look for signs that you are running a reliable eBusiness. Online shopping makes it impossible for them to meet a person face-to-face, so they search for other types of proof that you are trustworthy and can deliver what you promise.

One solution is to have a certification body/registrar like DNV visit your company and assess your operations according to our eBusiness Management System standard EBtrust. If your eBusiness is found compliant, proof is issued which you can display to your customers. Using our Risk Based Certification approach, we also assess the performance of the operational processes you deem most crucial to your business success.

What standards can you be certified to?
To prepare for the assessment, you should begin by reading about our eBusiness Managment System standard EBtrust applicable to companies operating an eBusiness.